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Tech Support Minus the Frustration

Techstination feature for Monday, June 30, 2008

Tech support….minus the frustration. Bloomberg Boot Camp, a report on today's technology. Many consumers have had…shall we say… less than pleasant experiences trying to get help when things go wrong with their personal computers. Is it a software problem? Is it a hardware problem? Makes of both…sometimes blame the other….leaving the consumer caught in the middle. That's opened the door for third party services. One of them…PlumChoice….is focused on fixing problems without having to visit their clients in person…in the vast majority of cases. CEO Ted Werth….

"What PlumChoice does is we are there to solve the entire issue for a business or a consumer. If you were to go traditionally out and try to get help with something, you're either going to a printer vendor, you're going to a computer vendor, anti-virus software vendor and nobody owns the problem. PlumChoice owns the problem."

The service has just expanded to cover not only Windows based systems, but Macs, iPhones and iPods as well. In addition…the company also offers services to assist in the setting up of a variety of smartphones. While it does sell individual services…such as the removal of spyware and viruses….customers can also simply subscribe for about 25 dollars a month…

"The 24.95 includes a full system back up online. It's an ongoing backup. It includes anti-virus and all you can use remote service."

You can find more information at Competitors include the Geek Squad, owned by Best Buy. Bloomberg Boot Camp, I'm Fred Fishkin.