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T-Mobile succeeds with Team of Experts

Techstination feature for Tuesday, April 16, 2019

Techstination, your destination for gadgets and gear.   I’m Fred Fishkin.      Giving credit where it is due.   In August of last year, T-Mobile CEO John Legere unveiled his latest so called Un-carrier move.   He called it the company’s new Team of Experts…

We find a pain point.  Where do you find it?  Customers tell you what hurts.   What they want solved.   And then the Un-carrier solves them.  Forever.”

And I’ve put that promise to the test with T-Mobile’s new team of experts…without having to wait forever on hold…team members, many apparently at a call center based in Maine, are personable, tenacious about solving problems and follow up with their direct contact info just in case.   T-Mobile really has taken away the pain points when it comes to customer service.  And I really do hope it is forever.

You can find us at   I’m Fred Fishkin.

Categories: Mobile Devices