Techstination, your destination for gadgets and gear.   I’m Fred Fishkin.      Giving credit where it is due.   In August of last year, T-Mobile CEO John Legere unveiled his latest so called Un-carrier move.   He called it the company’s new Team of Experts…

“We find a pain point.  Where do you find it?  Customers tell you what hurts.   What they want solved.   And then the Un-carrier solves them.  Forever.”

And I’ve put that promise to the test with T-Mobile’s new team of experts…without having to wait forever on hold…team members, many apparently at a call center based in Maine, are personable, tenacious about solving problems and follow up with their direct contact info just in case.   T-Mobile really has taken away the pain points when it comes to customer service.  And I really do hope it is forever.

You can find us at Techstination.com.   I’m Fred Fishkin.