Techstination, your destination for gadgets and gear. I’m Fred Fishkin. Giving credit where it is due. In August of last year, T-Mobile CEO John Legere unveiled his latest so called Un-carrier move. He called it the company’s new Team of Experts…
“We find a pain point. Where do you find it? Customers tell you what hurts. What they want solved. And then the Un-carrier solves them. Forever.”
And I’ve put that promise to the test with T-Mobile’s new team of experts…without having to wait forever on hold…team members, many apparently at a call center based in Maine, are personable, tenacious about solving problems and follow up with their direct contact info just in case. T-Mobile really has taken away the pain points when it comes to customer service. And I really do hope it is forever.
You can find us at Techstination.com. I’m Fred Fishkin.