"What we have seen in terms of customer behavior is pretty contradictory in many ways. If you ask any consumer, any person in the marketplace, if they're concerned about their privacy they'll say yes. Yet at the same time, you offer them a small discount on their groceries if they sacrifice a lot of personal information when they shop, they'll also say yes. So, where's the beef of the privacy concern in the marketplace. And we think it's about control and autonomy rather than distancing themselves from all data collection whatsoever."
And controlling all of that personal information becomes even more complicated when computers are involved...
" You and I may be able to establish a trust relationship as people. How to we get our machines that communicate with one and other to establish trust with one and other. And that's a very large question that we're working very hard on."
And Microsoft may have a hard time convincing some people that it is part of the privacy solution... and not part of the problem.